Frequently Asked Questions

Please refer to the Application Requirements

If you see an “OOPs” message when trying to login it is likely that your temporary Tk20 account has expired.  Please review the revised Application to Teacher Education Requirements and contact if you have any questions.

If you are a cooperating teacher and have logged in and setup your password recovery email and question, you can use the self-help password reset page.  Cooperating teachers can also request a password reset by emailing

If you are JMU faculty, staff, or supervisor for student teaching you will need to reset your JMU eID and password by going to the MyMadison password reset page.

Send an email to or visit the Education Support Center and someone will be happy to help you.

If you have a FAQ or an idea you want to share concerning Tk20, email  We’d love to hear from you!

If you are a cooperating teacher and are getting an error message that your password does not meet the password policy requirements, go to

If the password validator tool indicates that your password meets the requirements and you’re still getting an error please email